Refund policy

CANCELATION POLICY

 

The buyers have right to send an online request to: sales@aurisaudio.rs to cancel the order.

The order cannot be revoked if the order is accepted for processing, executed, and the customer has been given a tracking number.

All Cancellations must be approved by the Auris Audio.

Restocking charges will relate to cancelable orders and will be 20$ per order.

 

 

REFUND POLICY

 

We offer a 14-day return policy.

In case of return we refund 50% of the sold price of the device.

We do not accept returns on the following items:

• sale or discounted items

• special orders

• other custom orders

• showroom demonstration item

 

If you want to return an item, contact us at: sales@aurisaudio.rs, to start the process.

Please include your order number and the reason you are requesting a return.

 

Eligible Items:

• Products must be in like-new condition and repackaged in the original box with all accessories, manuals, and packaging materials.

• Incomplete or improperly packaged products will not be accepted and may include additional fees.

• Custom and special orders are defined as: being unique in nature or specifically ordered for you outside of our standard stock sold online.

• Original shipping fees are never refunded on returns or returned items and they are always deducted from the refund inclusive of us offering free shipping on the original sale.

• Buyer are responsible for shipping charges on return shipments.

• Any duties, taxes and fees you have paid for the delivery of the purchased products shall not be refunded.

 

 

REPLACEMENT POLICY

 

In case of replacement of a defective unit, the customer must first send the defective device to us, after which a replacement device will be sent to the customer. Product must be in like-new condition and repackaged in the original box with all accessories ,manuals, and packaging materials.